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440-934-1544 , 615-290-1150

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440-934-1544 , 615-290-1150
PixelConnection PixelConnection
  • 440-934-1544
  • 615-290-1150
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  • CAMERAS
    Camcorders
    DSLR's
    Medium Format Cameras
    Mirrorless Cameras
    Point & Shoot Cameras
    Pro Video

  • LENSES
    CINE Lenses
    Medium Format Lenses
    Mirrorless lenses
    SLR Lenses
    Special Effect & Macro Lenses
    Lens Filters

  • TRIPODS & SUPPORT
    Tripods
    Monopods
    Video Tripods
    Photo & Video Heads
    Tripod Accessories

  • BAGS & CASES
    Backpacks
    Camera Straps & Hand Grips
    Accessories Cases
    Holster & Tote Bags
    Lens Cases
    Raincovers
    Roller Bags
    Shoulder and Messenger Bags

  • STUDIO & LIGHTING
    Backdrops
    Constant Lights
    Speedlights
    Strobe Lights
    Light Modifiers
    Light Stands & Supports
    Studio Accessories
    Special effect Lighting

  • AUDIO
    Audio Accessories
    Gimbals & Stablizers
    Microphones
    Mobile Audio
    Home Audio

  • OPTICS
    Binoculars
    Spotting Scopes

  • DRONES & ACTION CAMERAS
    Drones
    Drones Accessories
    Action Cameras

  • USED GEAR
    Cameras
    Lenses

Return & Refund Policy

Pixel Connection's Return & Refund Policy 

 

Standard Return Policy

At Pixel Connection we understand that sometimes you might have a change of heart and decide that you need to return a product. We are proud to offer a 14-day return policy on new & used goods purchased from our store by phone, walk-in or website.

 

* Some restrictions apply depending on vendor(s).

If your return falls within the parameters of this policy you may return your product with the original receipt. All original equipment, components, manuals, cables, documents and packaging must be returned in original condition with your item in order for us to process your return. Physically damaged items, unless caused by defect in product cannot be returned.

 

Items returned in non-new condition or missing original equipment are subject to a minimum 15% restocking fee. Items returned in proper condition with the original components within the return policy time frame may not be charged a restocking fee.

  • No refunds or exchanges can be made on any cameras with more than 100 shutter actuations.
  • No refunds or exchanges on special order products that we do not regularly keep in stock.
  • No returns or exchanges on items with any type of water damage.
  • All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer.
  • All merchandise must be returned with the original box in brand new condition and the UPC, serial and other identifiable items intact; not cut out.
  • After return policy time duration, functional products may be returned to Pixel Connection as used stock. The value you will be offered for products in this case will be determined by current used market value. 

Non-Returnable Items/Final Sale:
No returns on drones, printers, seamless paper, batteries, audio/video equipment, headphones, ink, photo paper, film, all floor-standing speakers, aerosol, smoke bombs, open box/display items, software, service and maintenance items.

 

All returns must meet the conditions above.  We highly recommend pre-arranging by calling beforehand and speaking with one of Pixel’s Team Members.  Refunds will be issued in the same payment form as the original purchase.  Any payments made via check will take 30-days to process.  A valid state ID must be present for all refunds and exchanges.  These policies ensure that we can continue to provide you with the highest level of products and services.  We thank you for your support.

Pixel Connection is committed to serving its customers and community with the best possible service.

Email: sales@thepixelconnection.com

Store Location: OHIO
Phone:
 (440) 934-1544
2100 Center Road, Avon, Ohio 44011
Monday-Friday :10am - 7pm
Saturday :10am - 4pm
Sunday: Closed

Store Location: Nashville
Phone:
(615) 290-1150
700 Rundle Ave, Nashville, TN 37210
Monday-Friday :10am - 7pm
Saturday :10am - 4pm
Sunday: Closed

  • CAMERAS
  • LENSES
  • TRIPODS & SUPPORT
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  • OPTICS
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